FAQ

• What shall I bring to first aid training?

  Please wear comfortable, modest clothing as a considerable amount of time is spent completing the practical elements of the first aid training, particularly CPR.  Also bring a pen and paper for taking notes.  
  
  Please bring your sense of humour too!
  
  

• What if I have a health issue?

  Please discuss with the first aid trainer/instructor prior to attending, any health issues which may affect your first aid training and assessment.  Practicing of Cardio-pulmonary Resuscitation (CPR) is usually done on the floor using first aid training manikins.
  
  
  

• Do you offer support for language, literacey and numeracy issues?

  Please discuss any language, literacy or numeracy issues with us prior to attending.  This will enable the instructor to organize appropriate support facilities, for example, we can arrange to conduct assessments orally rather than in the written form, or provide extra tuition, as appropriate.
  
  

• What is the outcome of the First Aid course?

  A Statement of Attainment will be issued for the units upon your completing the first aid training and assessment.
  
  Units of Competency from the HLT21107 Health Training Package
  
  Our Apply First Aid course uses the competency units from the Health 07 National Training Package: HLTCPR201A Perform CPR, HLTFA201A Provide Basic Emergency Life Support and HLTFA301B Apply First Aid.
  
  

• How do I pay for my First Aid training course?

  We allow students to pay on the day by cash, cheque, credit card, or EFTPOS or direct deposit before the course date. Please allow enough time for funds to be transferred before your course date.
  
  

• What is your cancellation policy?

  We need 24 hours notice if you cancel.
  
  

• What if I have a complaint?

  If any problems are experienced during the first aid training course, please talk to the instructor in the first instance.  If the instructor is unable to resolve the problem to your satisfaction you can escalate it to the Managing Director by emailing abclicences@bigpond.com or via PO Box 106, Mapleton, QLD 4560.  The Managing Director acts as an independent reviewer when receiving a complaint and will provide a written response to you within 7 days.
  
  

• Do you offer Recognition of Prior Learning (RPL)?

  RPL is available on a case by case basis. Please speak with the instructor prior to booking and discuss your situation.  You would need to show suitable evidence of past learning, such as a current nursing or medical qualification, or a recent certificate from a recognized RTO.  In all cases the theory assessment and CPR assessment must be undertaken, regardless of any previous experience or qualifications.
  
  

• Do you have a code of conduct?

  Acceptable behavior and standard of dress is required.  You will be practicing the recovery position on fellow students, and you must at all times adhere to the instructors directions.  Unacceptable and / or dangerous behavior which causes risk to yourself and / or others will cause your removal from the first aid training course without refund.